Troubleshooting
Marriott Email Address Policy
Marriott has implemented the following process and rules regarding email addresses: Email address must be compliant with Marriott Brand Standards Emails with domains @gmail, @hotmail, @aol, or other than Marriott hotel chains, e.g., @hilton.com, even ...
Duplicate Reviews Removal from Stay Platform
Starting March 3rd, 2025, duplicate reviews will be removed from the Stay Platform We understand how critical the Stay Platform is to the performance of your hotel(s) and delivering on our Customer Promise. With this in mind, we continue to take ...
Editing Review Responses
Editing Responses to Google Reviews - Non Marriott and Hyatt Properties Marriott and Hyatt solutions to come... Sign in to your Google Business Profile. Select “Reviews” on the left-side navigation. To edit a response to a review, click on the “Edit” ...
Local Listings Support Hive
YOUR SUPPORT HIVE Where to ask for support I HAVE AN ISSUE - WHERE DO I GO? To minimize data discrepancies, Lastmile Retail (LMR) directly connects to our central data source, Atlas, with a daily update. As such, you may need to work with either LMR ...
Logging into Agoda
If you are logging into the Agoda YCS extranet for the first time please follow the below guidelines: YCS Login Page: https://ycs.agoda.com/ Password: https://ycs.agoda.com/en-us/kipp/public/accountrecovery/forgotpassword Whenever logging in to YCS, ...
Priceline Reservation Issues
Looking for how to respond to Priceline Reviews? Click here Contacting Priceline If you are having credit card issues, guest cancelations or assistance with a reservation, please call Priceline's Hotel Travel Services department at 1-800-259-2091 and ...
Expedia Partner Central Missing Reviews
Expedia Partner Central (EPC), monitors the following review sites, Expedia.com, Hotels.com, Travelocity, Orbits, CheapTickets, Wotif, LastMinute AU/NZ, ebookers, and MrJet. Expedia only shows reviews from the past 60 Days on the Post-stay reviews ...
Pending Approval Error - Expedia Partner Central
This review was pending for 3 weeks. The 'Pending Approval' error occurs when a review is 'Pending Approval' for more than (1) one week. To correct the error, send a help ticket to Expedia support asking to approve and push the response through so it ...
Delayed Processing of Booking.com Extranet Access Requests
From MGS Channel Operations & Support Page Take Note Delayed Processing of Booking.com Extranet Access Requests Booking.com is ~20 business days behind in processing extranet access requests. Please note this processing time and refrain from opening ...