Local Listings Support Hive

Local Listings Support Hive

YOUR SUPPORT HIVE

Where to ask for support

I HAVE AN ISSUE - WHERE DO I GO?

To minimize data discrepancies, Lastmile Retail (LMR) directly connects to our central data source, Atlas, with a daily update.
As such, you may need to work with either LMR or Atlas resources for different issues. Here are some examples:

I NEED ACCESS TO LASTMILE RETAIL

Complete this Google Form to request the platform access you need for your properties.
From there, expect ~1-3 business days to finalize your access request.

I'M NEW TO THE LMR PLATFORM – WHERE CAN I LEARN THE BASICS?

For training on how to use the Lastmile Retail platform, please visit our Training Video Hub.
If you have suggestions for additional platform training videos, feel free to contact seo@hyatt.com with your ideas.

HOW DO I RESPOND TO REVIEWS?

Easily respond to multiple reviews right within the LMR platform.
You can check out how through our Review Trainings Video for a tutorial.

HOW DO I MAKE A GOOGLE POST?

LMR allows you to make different marketing campaign posts for your properties.
You can check out how through our Marketing Posts Video for a tutorial.

MY PROPERTY INFORMATION IS DIFFERENT FROM WHAT I SEE

First check: Is it different from what I see on Google/H.com?
If yes, request your change by submitting a ticket to Atlas
If no, then check: Is it only different from LMR Platform?
Request your change by emailing support+hyatt@lastmileretail.com.

WHERE CAN I SEE MY ANALYTICS FOR MY PROPERTIES?

The LMR platform contains robust analytics metrics tailored for the properties enabled on your specific account. See a walkthrough with our Listings Training Video.
For further deep dive insights into your property analytics, reach out to the Americas FMM SEO agency, Threadgill, as your dedicated, property-level resource.

CONFIDENTIAL AND PROPRIETARY | Hyatt and related marks are trademarks of Hyatt Corporation or its affiliates. © 2024 Hyatt Corporation. All rights reserved.

    • Related Articles

    • Local Listings Vendor Change: SOCi -> Lastmile Retail

      Global Weekly Due date: 01 NOV 24 by Hyatt SEO We're excited to announce that we've made a strategic decision to transition our local listings management from SOCi to Lastmile Retail. This change will provide us with even more advanced tools and ...

    • OTA - Review Access

      Marriott properties, please be mindful of Marriott's email policy. Accessing OTA sites Once the required information below is received, most invitations to access the sites will arrive within two (2) business days but can take up to 15, depending on ...

    • What to Expect After Requesting OTA Access

      Below is what to expect from each OTA after requesting access. After applying, invitations for access will arrive within 5 to 15 business days, but exceptions exist, especially for Marriott properties. IHG, Hilton, and Choice Properties Agoda Once ...

    • Delayed Processing of Booking.com Extranet Access Requests

      From MGS Channel Operations & Support Page Take Note Delayed Processing of Booking.com Extranet Access Requests Booking.com is ~20 business days behind in processing extranet access requests. Please note this processing time and refrain from opening ...

    • Responding to Google Reviews with RioSEO Local Manager

      Marriott Properties Only Non-Marriott Property? Click here . RioSEO Marriott associates who respond to hotel reviews on Google should now use RioSEO Local Manager. Training and Guides You can find Rio SEO Local Manager Training Videos and User Guides ...