Marriott properties, please be mindful of Marriott's email policy.

All Properties

Agoda, Booking.com, Expedia Partner Central, YELP, Trip.com, or TMG

Email ecommerce@mckibbon.com or reply to your existing ticket with the information below to request access the property's Agoda, Booking.com, Expedia Partner Central, YELP or TMG pages.

• First name:
• Last name:
• Email address:
• Cell phone number:
• Position:
  
• EID (Marriott users)
• Property, Spirit, Inncode, or Marsha Code:
       ^{e.g., ILMWC or CLWPPHX}
• If applicable, list current usernames by OTA:

TripAdvisor

Follow the steps below to access the property's TripAdvisor page

• Go to https://www.tripadvisor.com/ and select 'Sign in'
• Select Continue with Email
• Continue to sign in with your brand or McKibbon email address and Tripadvisor password.
• If you do not have an account linked to your brand or McKibbon email address, select Join under the 'Sign in' button and 'Not a member? - Join to unlock the best of Tripadvisor'.
• Then follow the steps to create an account using their work brand or McKibbon address.
• Once logged in, search within Tripadvisor for the hotel listing page
• Open the hotel's listing
• Scroll past the reviews but before the FAQ section until you find the 'Is This Your TripAdvisor Listing?' section
• Select Claim Your Listing
• Follow the prompts to verify your claim
• Email ecommerce@mckibbon.com or reply to your existing ticket if you have any issues verifying your claim
  

Individual Properties

IHG, Hilton, and Choice
Google Business

These brands require users to first create a Google Business account associated with their brand email then use Google Business to respond to Google Business Reviews.

Complete the steps below and send a screenshot of your new or existing account to ecommerce@mckibbon.com  or reply to your existing ticket with the information below to request access.

• 1. Create a Google account associated with to your existing work email address (e.g., First.Last@property.com) here: https://accounts.google.com/signupwithoutgmail?hl=en
     
  • For step by step instructions  click here.
  2. Once complete send a screenshot of your new or existing account that shows your account email address similar to the picture below to ecommerce@mckibbon.com
     
     This will indicate you are ready to accept an invitation to manage your Google Business page(s).

Marriott
RioSEO (Google Business)

Marriott requires users to use RioSEO to respond to Google Business Reviews. Email ecommerce@mckibbon.com  or reply to your existing ticket with the information below to request access.

• First name:
• Last name:
• Email address:
• Property Marsha Code:
       ^{e.g., ILMWC or CLWPPHX}

Hyatt
LastMile (Google Business):

Hyatt requires users to use LastMile to respond to Google Business Reviews. Email ecommerce@mckibbon.com  or reply to your existing ticket with the information below to request access.

• First name:
• Last name:
• Email address:
• Property Spirit Code:
       ^{e.g., ILMWC or CLWPPHX}
• Role at Property