Responding to Google Reviews with RioSEO Local Manager
Marriott Properties Only
RioSEO
Marriott associates who respond to hotel reviews on Google should now use RioSEO Local Manager. Marriott's Enterprise SEO team began removing email addresses with manager access in Google Business Profile (GBP) starting Jun. 2, 2023. Once transitioned, Rio SEO users are no longer required to have a Google-linked email address to respond to Google Reviews.
Training and Guides
You can find Rio SEO Local Manager Training Videos and User Guides on MGS:
Email Address Policy
Marriott has implemented the following process and rules regarding Email addresses:
Email address must be compliant with Marriott Brand Standard - https://mgscloud.marriott.com/standards?id=1952; emails with domains @gmail, @hotmail, @aol, or other than Marriott hotel chains e.g., @hilton.com, even if associated to EID cannot be associated with OTA access to Marriott hotels.- For Managed Hotels, allowed email domains are only @marriott.com or any Marriott brand domains e.g., @aloft.com or @lemeridien.com- For Franchise Hotels, allowed email domains are @marriott.com or any Marriott brand domains e.g., @aloft.com or @lemeridien.com or @FranchiseCompany. Email addresses with a generic consumer email domain such as Gmail, Hotmail, AOL, YAHOO etc. are not supported.
Confirming RioSEO Account
Follow the steps below to confirm your access to Rio SEO. If you do not have access or are having trouble logging in, contact the
eCommerce team
Click here to watch a video or view the steps below for instructions on how to log in to RioSEO for the first time.
-
Go to
https://localmanager.rioseo.com/#/login
and click “Forgot your password?”
- Then, enter your email address (ex. your.name@marriott.com) as the “Username” and reset the password to choose your own.
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