How TMG gathers reviews

How TMG gathers reviews

The following may be reasons why a review is still showing on TMG and the weekly reminder emails. 
  • TMG stops collecting responses to reviews two weeks after they are posted.
  • TMG collects responses every four hours during that two-week window.
  • Reviews that are removed will not be automatically recognized. Report them with a screenshot or text for reconciliation.
  • A channel doesn't allow a review response, but the review appears as unanswered on the weekly reminder email. Report it with a screenshot or text for us to reconcile.

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